Technical Support Expert

4 days ago


Kota, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Professional

This role is perfect for individuals who enjoy working with technical issues and are skilled in communication, typing, and problem-solving.

The job involves providing technical support to customers, troubleshooting complex issues, and resolving them efficiently. To excel in this position, you will need excellent verbal and written communication skills, as well as the ability to type at a high speed.

A strong understanding of ITIL principles and experience in infra, storage, and service desk environments are highly desirable. Additionally, proficiency in Google products, such as Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, and Gemini, is essential.

Key Responsibilities:
  • Providing technical support to customers via phone, email, or chat
  • Troubleshooting complex technical issues using SOP documents
  • Resolving issues efficiently and effectively
  • Familiarity with support methodologies and case lifecycles
  • Analytical skills for breaking down issues
Required Skills and Qualifications:
  • Excellent verbal and written communication skills
  • High-speed typing skills (min 60-80 WPM)
  • Strong analytical and problem-solving skills
  • Familiarity with ITIL principles
  • Experience in infra, storage, and service desk environments
  • Proficiency in Google products
Benefits:
  • Opportunity to work with a leading technology company
  • Chance to develop your technical skills and expertise
  • Competitive salary and benefits package


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