
ServiceNow Platform Optimizer
7 days ago
We are seeking a highly skilled ServiceNow Lead to oversee the optimization and management of our ServiceNow platform. As a key member of our team, you will be responsible for leading system administration, platform upgrades, automation, catalog design, workflow optimization, and stakeholder engagement across HR, IT, and Facilities.
Key Responsibilities:
- Manage configurations, catalog items, flows, and SLAs
- Lead KT sessions, audits, and configuration governance
- Drive automation, performance tracking, and cross-functional workflows
- Ensure audit readiness and support compliance efforts
- Coordinate with vendors and internal teams for roadmap planning
Requirements:
- 7+ years' experience with ServiceNow modules
- Expertise in Flow Designer, scripting, ACLs, and integration
- Strong experience with metrics, SLAs, upgrades, scoped apps, and data handling
This is an exciting opportunity to leverage your expertise and passion for ServiceNow to drive business growth and success.
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