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Data Driven Collections Professional

2 weeks ago


Rajkot, Gujarat, India beBeeDigitalCollections Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Digital Collections Team Leader (TL)

Manage and motivate a team of digital collections specialists to achieve performance targets.

  • Develop and execute digital collections strategies
  • Analyze campaign performance
  • Ensure a positive customer experience
Requirements:
  • Bachelor's degree in Business, Marketing, Finance, or related field
  • 3-4 years professional experience in digital marketing, campaign management, or collections
  • Proven experience leading a team
  • Excellent analytical skills with Microsoft Excel proficiency
  • Compelling presentation skills using PowerPoint
Key Responsibilities:
  • Team Leadership & Management
    • Lead, mentor, and coach a team of digital collections agents
    • Conduct regular performance reviews and provide feedback
    • Foster a positive work environment
  • Digital Collections Strategy & Execution
    • Develop and implement effective digital collections campaigns
    • Analyze campaign data to optimize strategies
    • Utilize data analytics to segment customer portfolios
  • Data Analysis & Reporting
    • Demonstrate strong proficiency in Microsoft Excel
    • Prepare and present performance reports using PowerPoint
  • Client & Stakeholder Management
    • Serve as key point of contact for clients
    • Build and maintain relationships with internal and external stakeholders
  • Process Improvement & Compliance
    • Identify and implement process efficiencies
    • Ensure all collections activities comply with regulatory requirements