
Travel Service Delivery Specialist
1 week ago
We seek a highly skilled and customer-focused professional to join our team as a Customer Excellence Executive.
- Efficiently handle real-time on-trip queries from customers.
- Manage escalations promptly and ensure timely resolutions.
- Coordinate with suppliers, hotels, and transport providers to resolve urgent issues.
- Provide immediate assistance for any itinerary changes or disruptions.
- Maintain clear and timely communication with customers to ensure a seamless travel experience.
Key Qualifications:
- 1-3 years of experience in customer service, travel operations, or a related field.
- Strong problem-solving and decision-making skills.
- Excellent communication skills and ability to handle high-pressure situations.
- Familiarity with travel bookings, reservations, and emergency handling.
- Ability to work independently and make quick judgments.
What We Offer:
- A competitive salary package.
- Opportunity to be part of a dynamic and growing travel company.
- A collaborative and supportive team environment.
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