
Business Development Manager
2 weeks ago
The successful candidate will be responsible for managing daily branch operations, ensuring smooth execution of transactions and maintaining the highest levels of customer satisfaction.
- Account Management:
- Process account opening, maintenance, and closure formalities as per established bank processes
- Handle customer inquiries and instructions while meeting delivery standards for total customer satisfaction
- Ensure adherence to process and documentation standards
- Maintain liaison with relevant departments to ensure seamless communication
- Transactions:
- Scrutinize transactional documents submitted by customers against branch checklists to ensure completeness
- Address transaction-related inquiries pre-, during-, and post-processing
- Monitor all transactions to ensure quality and accuracy
- Service Delivery:
- Ensure consistent and superior levels of service to all customers
- Monitor and analyze customer data and feedback to improve process efficiency
- Play a proactive role in new product or system rollouts impacting clients
- Audit and Compliance:
- Follow established processes and policies as per guidelines and audit ratings
- Ensure comprehensive compliance with internal, regulatory, and statutory requirements
- Branch Operations:
- Maintain high levels of discipline and attendance in the office
- Escalate issues impacting business and propose solutions to the BSDL
- Manage local vendors/agency relationships to ensure smooth transaction execution
- Responsible for branch upkeep and maintenance, controlling costs
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