Business Development Manager

2 weeks ago


Cochin, Kerala, India beBeeCompliance Full time ₹ 5,00,000 - ₹ 8,00,000
Job Overview

The successful candidate will be responsible for managing daily branch operations, ensuring smooth execution of transactions and maintaining the highest levels of customer satisfaction.

  • Account Management:
  • Process account opening, maintenance, and closure formalities as per established bank processes
  • Handle customer inquiries and instructions while meeting delivery standards for total customer satisfaction
  • Ensure adherence to process and documentation standards
  • Maintain liaison with relevant departments to ensure seamless communication
Key Responsibilities
  • Transactions:
  • Scrutinize transactional documents submitted by customers against branch checklists to ensure completeness
  • Address transaction-related inquiries pre-, during-, and post-processing
  • Monitor all transactions to ensure quality and accuracy
Customer Service and Quality
  • Service Delivery:
  • Ensure consistent and superior levels of service to all customers
  • Monitor and analyze customer data and feedback to improve process efficiency
  • Play a proactive role in new product or system rollouts impacting clients
Audit and Compliance
  • Audit and Compliance:
  • Follow established processes and policies as per guidelines and audit ratings
  • Ensure comprehensive compliance with internal, regulatory, and statutory requirements
Additional Responsibilities
  • Branch Operations:
  • Maintain high levels of discipline and attendance in the office
  • Escalate issues impacting business and propose solutions to the BSDL
  • Manage local vendors/agency relationships to ensure smooth transaction execution
  • Responsible for branch upkeep and maintenance, controlling costs


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