Center Operations Manager

3 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title:

  • As a high-performing Center Operations Manager, you will drive the success of our educational centers by developing and implementing strategic plans to enhance performance, efficiency, and reach.
  • Collaborate with senior leadership to set and achieve zonal sales targets and operational key performance indicators (KPIs).
  • Stay informed about market trends and competitor activities to identify new opportunities and mitigate potential risks.
  • Oversee daily operations of educational centers to ensure seamless execution and productivity.
  • Ensure adherence to quality standards and regulatory guidelines.
  • Implement and monitor standard operating procedures (SOPs) across centers.
  • Drive sales initiatives to meet or exceed revenue goals across the zone.
  • Design and execute zonal marketing campaigns, promotions, and outreach activities to boost enrollments.
  • Build strong relationships with key stakeholders, including parents, schools, and local communities.
  • Lead, train, and manage center heads and their respective teams across all centers.
  • Conduct regular performance reviews, set goals, and provide coaching to enhance individual and team effectiveness.
  • Develop a culture of collaboration, motivation, and continuous professional development.
  • Monitor and manage zonal budgets effectively.
  • Analyze financial reports and implement cost-saving initiatives where required.
  • Track center-wise performance metrics and align resources for optimal utilization.
  • Maintain high standards of customer satisfaction across centers.
  • Address customer queries, concerns, and complaints promptly and effectively.
  • Collect and analyze customer feedback to improve overall service quality and student outcomes.
  • Prepare and submit regular reports on operational performance, sales achievements, and financial results to senior management.

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