
Operational Excellence Leader
1 week ago
Job Overview
The role of a Center Manager is pivotal in driving operational and financial excellence across IVF centers. A strong leader is required to oversee the strategic direction, budgeting, performance monitoring, compliance, process optimization, and delivering an exceptional patient experience.
Main Responsibilities:
- To prepare annual operating plans and performance targets aligned with corporate strategy
- Ensure the achievement of financial and operational objectives
- Monitor revenue, profitability, and team performance against defined Key Result Areas (KRAs)
- Lead cost optimization and compliance initiatives
- Oversee Standard Operating Procedure (SOP) implementation, medical record management, and audit readiness
- Act as a point of escalation for operational issues and ensure medico-legal compliance
- Liaise with sales and marketing teams for brand visibility in local markets
- Coordinate monthly financial reports with the corporate Management Information System (MIS) team
- Drive patient satisfaction, retention, and conversion metrics
Key Skills & Qualifications:
- Strong leadership and people management skills
- Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin)
- Customer satisfaction (Net Promoter Score 90%) and retention focus
- Excellent knowledge of compliance and medico-legal requirements
- Process-driven with attention to detail
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