
Operations Manager
3 days ago
Job Description
We seek an experienced Facilities Manager to oversee our office infrastructure and daily operations. As a key member of our team, you will be responsible for ensuring the smooth functioning of our facilities, maintaining compliance with regulatory requirements, and promoting a safe working environment.
Key Responsibilities:
- Maintain and manage electricity, water, air conditioning, ventilation, internet, CCTV, printers, fire safety, and other office utilities.
- Ensure preventive maintenance, quick breakdown resolution, and vendor Service Level Agreement (SLA) compliance.
Daily Office Operations:
- Oversee housekeeping, pantry management, stationery supplies, front desk operations, security, and visitor management.
- Monitor hygiene standards, consumables, and office cleanliness.
People & Access Management:
- Onboard new employees by setting up their desks, issuing ID/access cards, and providing basic kits.
- Manage exits, asset returns, access deactivation, and clearances.
- Track attendance, late entries, and exceptions.
Vendors, Leases & Projects:
- Maintain a reliable vendor bench, negotiate costs, track Annual Maintenance Contracts (AMCs), and monitor service quality.
- Coordinate lease agreements, office fit-outs, repairs, and landlord escalations.
Bills, Cash & Records:
- Verify bills, reconcile petty cash, maintain records for leases, insurance, licenses, and safety certificates.
Compliance & Safety:
- Keep updated No Objection Certificates (NOCs), insurance, safety certificates, and first-aid kits.
Reporting & KPIs:
- Prepare monthly Management Information System (MIS): spend vs budget, incidents, vendor scorecards, SLA compliance, and risks/fixes.
- Track Key Performance Indicators (KPIs): utility uptime, hygiene audit scores, ticket closure times, and budget adherence.
After-Hours Readiness:
- Ensure late-shift office readiness and provide on-call support for urgent issues.
Requirements:
- Minimum 10 years of experience in facilities or office administration with stable tenure and clean references.
- Hands-on experience with utilities, IT/office infrastructure, vendors, and housekeeping.
- Strong negotiation, documentation, and Excel/email skills.
- Trustworthiness with keys, cash, and confidential information.
Why Choose Us:
We offer competitive salary + performance bonuses.
Clear Standard Operating Procedures (SOPs) and seamless handover from day one.
Opportunity to own and scale the office operations at a fast-growing organization.
Collaborative work environment with a high-performing team.
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