Team Leadership Position

4 days ago


Agra, Uttar Pradesh, India beBeeManagement Full time ₹ 60,00,000 - ₹ 75,00,000
Leadership OpportunityJob Overview:

A seasoned professional is required to oversee a team of bank staff and outsourced personnel, ensuring efficient operations and excellent customer service.

Key Responsibilities:
  • Lead a team of bank staff and outsourced personnel to meet sales targets, service levels, and quality standards.
  • Develop and implement effective strategies for vendor management, billing, and cross-selling.
  • Monitor and report on key performance indicators (KPIs) such as sales targets, service levels, and NPS scores.
  • Provide guidance on training and quality initiatives to enhance team performance.
Requirements:
  • Minimum 5 years experience in contact centre inbound/outbound (Banking/NBFC process)
  • In-depth knowledge of functioning of inbound and outbound contact centres
  • Experience in vendor management, billing, and cross-selling
  • Ability to manage service levels, escalation handling, and complaint management
  • Good knowledge of training and quality, NPS required


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