
Senior Team Leader Position
6 days ago
**Job Summary:**
We are seeking an experienced and skilled team leader to lead our dynamic team. The successful candidate will have a strong background in managing teams and experience working with key performance metrics.
Key Responsibilities:
- Managing large teams of 10-15+ members, ensuring seamless collaboration and productivity.
- Deep understanding of business performance metrics: shrinkage, employee retention, average handling time, net promoter score, customer satisfaction rating.
- Presentation skills, including monthly business reviews, quarterly business reviews, and weekly business reports.
The ideal candidate will have a graduation degree and a strong background in business process outsourcing industry. Strong communication skills in English are essential for this role.
Required Qualifications:
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years of experience in team leadership or management roles.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
Benefits:
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Others:
Please submit your resume and cover letter to apply for this position.
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