Executive HR Business Change Manager

3 days ago

Thiruvananthapuram, Kerala, India beBeeHRStrategist Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Human Resource Business Strategist

 

Location: Gurgaon

 

Industry: IT & BPM - Travel, Transportation, and Hospitality Domain

 

Job Description:

This is a critical role for a dynamic individual who can drive human resource business operations for the assigned vertical or process. As an HR Business Strategist, you will support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

 

Key Responsibilities:

  • Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Compliance & Policy Adherence: Enforce labor laws and company discipline.
  • Attrition Management: Maintain attrition at or below 5%.
  • Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Performance Management: Ensure timely Key Result Area (KRA) sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Training Compliance: Track training plan adherence for the assigned vertical or process.
  • Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
  • Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

 

Qualifications:

Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management). Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

 

Skills & Competencies:

  • Proficiency in MS Office tools (Excel, PowerPoint, Word)
  • Strong analytical and problem-solving skills
  • Basic understanding of labor laws and HR practices
  • Ability to multitask and manage deadlines
  • Excellent verbal and written communication skills
  • Strong interpersonal and conflict-resolution abilities

 

Additional Information:

Onsite role (Gurgaon office) with flexibility to work in shifts (rotational).

 

Why Choose This Role?

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. In this role, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.

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