Data Axle Client Services Associate

3 days ago

Pune, Maharashtra, India Data Axle Full time

About Data Axle

Data Axle Inc. has been a leading provider of data, marketing solutions, sales, and research for over five decades in the USA.

This centre delivers mission-critical data services to its global customers, powered by its proprietary cloud-based technology platform and proprietary business & consumer databases.

Job Description

We are seeking a Client Services Associate to manage list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation.

  • Manage, confirm and prioritize incoming order inquiries.
  • Set up and launch count inquiries with complex segmentation.
  • Communicate status and query results to the internal Data Axle clients.
  • Fulfil list order rentals.
  • Communicate and coordinate with Client Service team for audit documentation and billing.
  • Work well under pressure, prioritise, meet organisational deadlines, and multitask while maintaining quality of work product.
  • Generate weekly and monthly reports from transactional data sources.

Requirements

  • Bachelor's degree.
  • 1 to 3 years of direct marketing experience.
  • Ability to communicate with individuals at all levels in the company in an articulate, professional manner; provide excellent customer service.
  • Ability to effectively handle multiple priorities while maintaining integrity of work.
  • Knowledge of MS Office and Internet technologies.
  • Demonstrated skills in problem resolution and logical thinking.
  • Technical understanding and thorough attention to the detail of fulfilment processing requirements.
  • Ability to learn and adapt to changing technologies.
  • Ability to work independently or as part of a team.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.

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