Associate, Campaign Management Specialist

6 days ago

Pune, Maharashtra, India Data Axle Full time

About Data Axle

Data Axle Inc. is a leading provider of data, marketing solutions, and research services. With a presence in the USA for over 50 years, the company has established a strategic global centre of excellence in Pune, delivering mission-critical data services to its global customers through its proprietary cloud-based technology platform and business & consumer databases.

Job Summary

This role is responsible for managing client accounts by overseeing the daily execution, scheduling, delivery, data preparation, and reporting of targeted campaigns. The Associate will act as the primary liaison between the Client and the Development staff to HTML build and QA marketing messages, exercising discretion and independent judgment in resolving client issues.

Key Responsibilities

  • Manage client marketing campaigns, including communicating with clients on campaign scheduling, targeting, mailing issues, procedures, and expectation setting.
  • Troubleshoot and monitor data transfers and data integration issues as part of complex campaigns.
  • Make recommendations on process improvement and operational execution on delivery of data, campaign execution, and creative assets to support business.
  • Utilize effective customer service techniques to handle client concerns, working with internal departments to manage client issues, assess impact, and develop solutions.
  • Lead process definition with clients on workflow to receive and manage messaging assets for campaigns, managing creative asset delivery, coordination, and processing.
  • Produce reports and analyze program results, performing analytics, establishing regular analysis processes, and creating benchmarks to identify trends or issues.
  • Proof and quality check projects.
  • Maintain accurate and complete client files documenting specific requirements of each client.
  • Handle customer questions and complaints in a timely, professional manner.
  • Facilitate management of client enhancement projects, assisting in documenting, scoping, and communicating change orders.
  • Assist Sales staff in developing recommendations related to a client program.
  • Perform other miscellaneous duties as assigned by management.

Qualifications

Requirements

  • Bachelor's degree or equivalent required.
  • 3 to 5 years of previous relevant work experience required.
  • 1 to 3 years' experience with Adobe Campaign Standard.
  • Ability to work well under pressure, meet deadlines, and be attentive to detail.
  • Strong written and verbal communication skills, with the ability to communicate with individuals at all levels in the Company and with various business contacts outside of the Company.
  • Ability to build productive relationships with clients and meet goals.
  • Detail-oriented and able to handle multiple priorities simultaneously.
  • Exceptional organizational and time management skills.
  • Advanced knowledge of technology, online marketing, and the Internet.
  • Basic HTML skills.
  • Ability to work as part of a close-knit team.
  • Ability to apply judgment in problem-solving client situations.

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