Senior Associate, Campaign Management Specialist

1 month ago


Pune, Maharashtra, India Data Axle Full time

Job Title: Senior Associate, Campaign Management

Job Summary:

Data Axle Inc. is a leading provider of data, marketing solutions, sales, and research services. We are seeking a highly skilled Senior Associate, Campaign Management to join our team in Pune. This role will be responsible for managing client accounts, overseeing daily execution, scheduling, delivery, data preparation, and reporting of targeted campaigns.

Key Responsibilities:

  • Manage client marketing campaigns, including communication with clients on campaign scheduling, targeting, mailing issues, procedures, and expectation setting.
  • Troubleshoot and monitor data transfers and data integration issues as part of complex campaigns.
  • Make recommendations on process improvement and operational execution on delivery of data, campaign execution, and creative assets to support business.
  • Utilize effective customer service techniques to handle client concerns, work with internal departments to manage client issues, assess impact, and develop solutions.
  • Lead process definition with clients on workflow to receive and manage messaging assets for campaigns, manage creative asset delivery, coordination, and processing.
  • Produce reports and analyze program results, perform analytics, establish regular analysis process, and create benchmarks to identify trends or issues.
  • Proof and quality check projects.
  • Maintain accurate and complete client files documenting specific requirements of each client.
  • Handle customer questions and complaints in a timely, professional manner.
  • Facilitate management of client enhancement projects, assist in documenting, scoping, and communicating change orders.
  • Assist Sales staff in developing recommendations related to a client program.

Requirements:

  • Bachelor's degree or equivalent required.
  • 2+ years of previous relevant work experience required.
  • 1 to 3 years' experience with Adobe Campaign Standard.
  • Ability to work well under pressure, sensitive to deadlines, and attentive to detail.
  • Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner.
  • Ability to build productive relationships with clients and meet goals.
  • Detail-oriented and able to successfully handle multiple priorities simultaneously.
  • Exceptional organizational and time management skills.
  • Advanced knowledge of technology, online marketing, and the Internet.
  • Basic HTML skills.
  • Ability to work as part of a close-knit team.
  • Ability to apply judgment in problem-solving client situations, including whether to mail, when an issue has been resolved, and scope of communication with client.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.



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