Campaign Management Associate

4 weeks ago


Pune, Maharashtra, India Data Axle Full time

About the Role

Data Axle is seeking a skilled Campaign Management Associate to join our team. As a key member of our client services group, you will be responsible for managing client accounts and overseeing the daily execution of targeted campaigns.

Key Responsibilities

  • Manage client marketing campaigns, including communicating with clients on campaign scheduling, targeting, and mailing issues.
  • Troubleshoot and monitor data transfers and data integration issues as part of complex campaigns.
  • Make recommendations on process improvement and operational execution on delivery of data, campaign execution, and creative assets to support business.
  • Utilize effective customer service techniques to handle client concerns and work with internal departments to manage client issues.
  • Lead process definition with clients on workflow to receive and manage messaging assets for campaigns.
  • Produce reports and analyze program results, performing analytics and establishing regular analysis processes.
  • Proof and quality check projects, maintaining accurate and complete client files documenting specific requirements of each client.
  • Handle customer questions and complaints in a timely, professional manner.

Requirements

  • Bachelor's degree or equivalent required.
  • 3 to 5 years of previous relevant work experience required.
  • 1 to 3 years' experience with Adobe Campaign Standard required.
  • Ability to work well under pressure, meet deadlines, and be attentive to detail.
  • Strong written and verbal communication skills required.
  • Ability to build productive relationships with clients and meet goals.
  • Exceptional organizational and time management skills.
  • Advanced knowledge of technology, online marketing, and the Internet.
  • Basic HTML skills.


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