Campaign Management Associate
4 weeks ago
About the Role
Data Axle is seeking a skilled Campaign Management Associate to join our team. As a key member of our client services group, you will be responsible for managing client accounts and overseeing the daily execution of targeted campaigns.
Key Responsibilities
- Manage client marketing campaigns, including communicating with clients on campaign scheduling, targeting, and mailing issues.
- Troubleshoot and monitor data transfers and data integration issues as part of complex campaigns.
- Make recommendations on process improvement and operational execution on delivery of data, campaign execution, and creative assets to support business.
- Utilize effective customer service techniques to handle client concerns and work with internal departments to manage client issues.
- Lead process definition with clients on workflow to receive and manage messaging assets for campaigns.
- Produce reports and analyze program results, performing analytics and establishing regular analysis processes.
- Proof and quality check projects, maintaining accurate and complete client files documenting specific requirements of each client.
- Handle customer questions and complaints in a timely, professional manner.
Requirements
- Bachelor's degree or equivalent required.
- 3 to 5 years of previous relevant work experience required.
- 1 to 3 years' experience with Adobe Campaign Standard required.
- Ability to work well under pressure, meet deadlines, and be attentive to detail.
- Strong written and verbal communication skills required.
- Ability to build productive relationships with clients and meet goals.
- Exceptional organizational and time management skills.
- Advanced knowledge of technology, online marketing, and the Internet.
- Basic HTML skills.
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