Technical Support Specialist
2 weeks ago
We are seeking a highly skilled technical professional to join our IT support team as a Service Delivery Coordinator.
Key Responsibilities:- Provide first-line technical assistance to end-users, ensuring issues are diagnosed and resolved promptly.
- Serve as the primary point of contact for French-speaking users, delivering support in both French and English.
- Log and manage service requests, incidents, and problems in the service management tool.
- Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
- Assist with user account management, including password resets, permissions, and access issues.
- Maintain knowledge of IT systems, applications, and tools to provide effective solutions.
- Elevate complex issues to higher-tier support teams when necessary.
- Ensure all requests and incidents are tracked and resolved within service level agreements (SLAs).
- Provide remote support through remote desktop tools and other communication methods.
- Collaborate with other IT support teams and departments to enhance the overall user experience.
The ideal candidate will possess excellent communication skills, be customer-focused, and have the ability to communicate effectively in both French and English.
Required Skills and Qualifications:- Fluency in French (written and spoken), with a strong ability to convey technical information clearly to non-technical users.
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 1 year of experience in a Service Desk or IT support role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with IT service management tools (e.g., ServiceNow, JIRA, or similar platforms).
- Exceptional problem-solving and troubleshooting skills.
- Strong customer service skills with a focus on delivering high-quality support.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
-
Technical Support Specialist
1 week ago
Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878Job Title: Technical Support SpecialistAs a key member of our support team, you will play a crucial role in ensuring the smooth operation of our technical infrastructure.
-
Technical Support Specialist
6 days ago
Mumbai, Maharashtra, India beBeeSpecialist Full time ₹ 5,50,000 - ₹ 8,50,000Technical Support Specialist">We are seeking a skilled and passionate technical support specialist to join our growing team. The ideal candidate will have 1-3 years of experience in a technical support role, with a strong understanding of mobile platforms (iOS, Android) and web applications.">Provide technical support for our mobile and web...
-
Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Technical Support SpecialistRole OverviewWe are seeking an experienced and skilled Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving desktop/laptop hardware issues and related application support.Key Responsibilities:Troubleshoot and resolve...
-
Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support and customer service, with the ability to troubleshoot complex technical issues and provide high-quality support to customers.Key Responsibilities:Provide technical support to customers via phone,...
-
Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeLinux Full time US$ 80,000 - US$ 1,20,000Technical Support SpecialistJoin a dynamic team that drives innovation in the field of Linux engineering. As a Technical Support Specialist, you will play a crucial role in delivering exceptional technical support experiences to our customers.Key Responsibilities:Provide timely and effective technical assistance via various channels (phone, email, web)Act as...
-
Technical Support Specialist
1 week ago
Mumbai, Maharashtra, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000Technical Support SpecialistWe're looking for an experienced technical support specialist to join our IT team.About the Role:This is an exciting opportunity to develop your skills and career in a dynamic role. You'll be part of a friendly and approachable team of IT experts who are passionate about innovation and progress.Key Responsibilities:Provide...
-
Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeHelpdesk Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Help Desk SpecialistWe are seeking a skilled Help Desk Specialist to join our global support team. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using ServiceNow.About the Role:We are looking for an individual with 2-5 years of experience in Tech Support or service desk operations.A...
-
Technical Support Specialist
1 week ago
Mumbai, Maharashtra, India beBeeMicrosoft Full time ₹ 60,00,000 - ₹ 1,20,00,000Technical Support SpecialistFlynaut seeks skilled technical support specialists to deliver exceptional remote IT support with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.Key Responsibilities include:Advanced Support: Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive,...
-
Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for contributing to the design and development of intuitive front-end applications and distributed backend microservices.Key Responsibilities:Collaborate with cross-functional teams to drive...
-
IT Technical Support Specialist
1 week ago
Mumbai, Maharashtra, India beBeeIT Full time ₹ 60,00,000 - ₹ 1,20,00,000Job Title: IT Help Desk Specialist Level 2Description:This role is responsible for providing technical support and troubleshooting services to clients across multiple platforms, including Windows and Mac OS.Key Responsibilities:Technical Support & Troubleshooting:Offer L2 support for Windows & Mac platforms, resolving complex issues related to O365, Windows,...
