
>Service Department Lead
1 week ago
Job Overview
">The Service Operations Manager is responsible for the daily management of our service department, ensuring efficient and high-quality work processes. This role oversees the monitoring and management of customer appointments, job cards, and service timelines.
">Key Responsibilities:
">- Oversee daily operations of the service department, ensuring efficiency and high-quality work
- Monitor and manage customer appointments, job cards, and service timelines
- Ensure prompt and professional handling of customer inquiries, complaints, and feedback
- Supervise technicians and service advisors, provide guidance and training as needed
- Monitor productivity, quality of repairs, and adherence to manufacturer guidelines
- Coordinate with the spare parts department to ensure availability of required parts
- Ensure proper documentation of service jobs, estimates, and invoices
- Track and improve key performance indicators (KPIs) such as service revenue, labor efficiency, and customer satisfaction scores (CSI)
- Manage warranty claims processing and liaison with Original Equipment Manufacturers (OEMs)
- Maintain workshop equipment and ensure compliance with safety and cleanliness standards
- Conduct regular team meetings and performance reviews
This is a full-time position that requires strong leadership and communication skills. The ideal candidate will have experience in a similar role and be able to manage a team effectively.
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