>Service Department Lead

1 week ago


Karaikudi, Tamil Nadu, India beBeeLeadership Full time ₹ 30,00,000 - ₹ 36,00,000

Job Overview

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The Service Operations Manager is responsible for the daily management of our service department, ensuring efficient and high-quality work processes. This role oversees the monitoring and management of customer appointments, job cards, and service timelines.

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Key Responsibilities:

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  • Oversee daily operations of the service department, ensuring efficiency and high-quality work
  • Monitor and manage customer appointments, job cards, and service timelines
  • Ensure prompt and professional handling of customer inquiries, complaints, and feedback
  • Supervise technicians and service advisors, provide guidance and training as needed
  • Monitor productivity, quality of repairs, and adherence to manufacturer guidelines
  • Coordinate with the spare parts department to ensure availability of required parts
  • Ensure proper documentation of service jobs, estimates, and invoices
  • Track and improve key performance indicators (KPIs) such as service revenue, labor efficiency, and customer satisfaction scores (CSI)
  • Manage warranty claims processing and liaison with Original Equipment Manufacturers (OEMs)
  • Maintain workshop equipment and ensure compliance with safety and cleanliness standards
  • Conduct regular team meetings and performance reviews
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This is a full-time position that requires strong leadership and communication skills. The ideal candidate will have experience in a similar role and be able to manage a team effectively.

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