Apply in 3 Minutes: Front Desk Receptionist

3 weeks ago

Karaikkudi TN IN K.M.C Hospital Full time

JOB DESCRIPTION Duties may include but are not limited to the following F To develop relationships with patients and their family members to provide maximum personalized patient service F To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the job description F To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction F To display a high degree of professionalism and integrity as befitting a member of management F Must ensure that all personnel are kept well informed of department objectives and policies F The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards F To ensure that qualified personnel are selected recruited and trained in all areas of responsibility F To support Hospital philosophy towards employee development to ensure the effectiveness and promotion of this philosophy within the department F To support and participate in programs related to orientation of new employees F Manage all administrative duties as specified by the Hospital F To work on time specific standards and implement the same within a period of three months F To ensure customer satisfaction level is more than 95 in the specified areas F To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time F To be responsible for delivering a high standard of holistic care to patients promoting their equality and dignity at all times F To guide the patients to the respective consultation suite investigation area Office and hand over the responsibility to the concerned area Executive In charge for further follow-up of the patient F To ensure smooth functioning in the main reception registration counter Admission counter F To streamline patient s flow at the main reception during morning hours F To interact with all the outpatients and to help out during complaint s grievances F To co-ordinate with consultants Secretaries for patient s problems F To handle patient complaints enquiry F To check the attendance of the receptionists and their dress code F To allocate the receptionists in case of leave or any absence F To conduct training programmes every month F To check and maintain stock of stationary in the department F To participate and contribute to departmental quality initiatives F To be aware of departments performance and objective F To carryout data collection support in data collection F To adhere to the safety norms of hospital and follow both patient safety and staff safety rules Job Type Full-time Pay 12 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Education Master s Preferred Experience total work 2 years Preferred Language English Preferred Shift availability Day Shift Preferred Night Shift Preferred Work Location In person Expected Start Date 17 08 2025

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