Front Desk Receptionist

3 weeks ago


Vellore TN IN Bodycraft Spa & Salon Full time

Job Title Front Desk Receptionist Location Katpadi Tamil Nadu Department Salon Spa Operations Reports To Clinic Salon Manager Position Summary The Front Desk Receptionist serves as the first point of contact for clients ensuring a warm professional and seamless experience from entry to exit The role involves managing appointments client communication billing and coordination between service teams to maintain Bodycraft s premium standards of customer service and operational excellence Key Responsibilities 1 Client Interaction Service Excellence Welcome clients with warmth and professionalism ensuring a pleasant first impression Provide accurate information about salon spa services offers and membership programs Manage check-in and check-out processes efficiently Address client inquiries requests and concerns promptly and courteously 2 Appointment Management Handle appointment bookings rescheduling and cancellations using the POS CRM system Coordinate schedules between stylists therapists and technicians to avoid overlaps Confirm client appointments and follow up on no-shows or cancellations 3 Billing Cash Handling Generate bills accurately and process payments via cash card or digital modes Maintain daily cash reconciliation and submit reports to the manager 4 Coordination Communication Liaise with the operations retail and housekeeping teams to ensure smooth client flow Communicate effectively about client preferences service add-ons or special requirements 5 Administration Reporting Maintain client records and update databases with accuracy Track daily footfall sales and appointment conversion reports Support promotional activities events and retail upselling at the front desk Skills Requirements Minimum qualification Graduate or Diploma Hospitality Customer Service preferred 1-3 years of experience as a Front Desk Executive or Receptionist preferably in salon spa or hospitality industry Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in MS Office and salon management software POS systems Pleasant personality with a customer-centric attitude Work Details Work Days 6 days a week including weekends public holidays Timing Rotational shifts as per business hours Compensation As per industry standards About Bodycraft Bodycraft Salon Spa is a leading beauty and wellness destination known for its premium services expert professionals and personalized client care As part of the Bodycraft family you ll represent a brand committed to excellence innovation and holistic beauty experiences Job Type Full-time Pay 9 373 36 - 20 697 82 per month Work Location In person



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