15h Left) Service Manager

1 week ago


Karaikudi, Tamil Nadu, India Anaamalais Royal Enfield Full time

Key Responsibilities Oversee daily operations of the service department ensuring efficiency and high-quality work Monitor and manage customer appointments job cards and service timelines Ensure prompt and professional handling of customer inquiries complaints and feedback Supervise technicians and service advisors provide guidance and training as needed Monitor productivity quality of repairs and adherence to manufacturer guidelines Coordinate with the spare parts department to ensure availability of required parts Ensure proper documentation of service jobs estimates and invoices Track and improve key performance indicators KPIs such as service revenue labor efficiency and customer satisfaction scores CSI Manage warranty claims processing and liaison with OEMs Maintain workshop equipment and ensure compliance with safety and cleanliness standards Conduct regular team meetings and performance reviews Contact HR 9095811600 Job Type Full-time Pay 25 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund Education Bachelor s Preferred Experience OneSite 3 years Preferred License Certification Driving Licence Preferred Work Location In person


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