Customer Support Role

7 days ago

Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 24,00,000 - ₹ 36,00,000

Job Summary:

We are looking for a skilled Customer Service Representative to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6-9 months of BPO experience in customer service, preferably logistics or e-commerce.

Key Responsibilities:

  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

Required Skills & Qualifications:

  • Graduate/Diploma (any discipline).
  • 0–2 years of experience in customer support (voice process). Freshers are welcome.
  • Excellent verbal communication skills in English and (local language, if applicable).
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).

Benefits:

  • Rotational week offs and shifts.
  • Transport facility during dark hours.

Other Opportunities:

  • Work closely with the team to improve service standards and processes.

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