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3 days ago
A network engineer position involves providing level one support for global IT infrastructure.
The ideal candidate will have hands-on experience with monitoring tools and network gear, as well as familiarity with LAN/WAN bandwidth and performance monitoring.
Key responsibilities include monitoring network performance using tools like SolarWinds and NAGIOS, performing proactive monitoring of Cisco R&S and HP Aruba, and handling bandwidth utilization analysis and generating availability and trend reports.
Additionally, the network engineer will be responsible for responding to alerts/notifications configured in monitoring systems, carrying out basic network operations, coordinating with ISPs and third-party vendors for issue resolution, and following ITIL processes for Incident, Problem, Change & Configuration Management.
Experience with ticketing tools like ServiceNow is also required.
The network engineer will work with a global team and will be exposed to customer support environments.
- Monitor network performance using various tools.
- Perform proactive monitoring of network equipment.
- Handle bandwidth utilization analysis and generate reports.
- Respond to alerts and notifications.
- Carry out basic network operations.
- Coordinate with ISPs and third-party vendors.
Required skills include strong verbal and written communication skills, experience with global IT support operations, and proficiency in monitoring and ticketing tools.
Preferred skills include understanding of ITIL framework and processes, CCNA certification, and knowledge of wireless connectivity troubleshooting.
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