Expert Network Support Specialist

2 days ago

Kolkata, West Bengal, India beBeeCybersecurity Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist Opportunity

We are seeking a dedicated and skilled Technical Support Specialist to join our team. This role will involve delivering exceptional post-sales support, ensuring customer satisfaction and engagement.

Key Responsibilities:
  • Provide technical assistance to customers and partners on product configuration, performance, and troubleshooting.
  • Diagnose, isolate, and resolve technical issues, coordinating fixes with Engineering and QA teams.
  • Maintain high levels of customer satisfaction and engagement.
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues.
  • Contribute to technical documentation, knowledge base, and troubleshooting guides.
  • Collaborate with cross-functional teams to deliver an exceptional customer experience.
Requirements:
  • Minimum 5 years of experience in a technical support or customer-facing engineering role.
  • Background in B2B SaaS and strong knowledge of network and security concepts.
  • Deep expertise in switches, routers, and networking fundamentals.
  • Certifications preferred: CCNA, JNCIE, or higher.
  • Working knowledge of Linux, VMware ESXi, and firewalls.
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
  • Effective communicator with a passion for customer success.
  • Able to manage multiple issues and tasks in a fast-paced environment.
Why You'll Thrive in This Role:
  • Be part of a forward-thinking organization at the forefront of cybersecurity and network visibility.
  • Work remotely with a talented, collaborative global team.
  • Direct impact on customer success and product growth.
  • A dynamic startup environment with opportunities for growth and innovation.
About the Role:

This is an exciting opportunity to join our team as a Technical Support Specialist. If you have a passion for delivering exceptional customer support and are looking for a challenging role that will allow you to grow and develop your skills, then we encourage you to apply.

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