Global Technical Support Specialist
6 days ago
We are seeking a skilled and customer-focused Service Desk Analyst to join our technical support team.
The ideal candidate will have experience working with reputed brands, excellent English communication skills, and a strong background in troubleshooting Microsoft 365 and Mac systems.
This role involves resolving technical queries for international clients (US/UK/Australia) and ensuring seamless IT support delivery.
Main Responsibilities:
- Provide remote and on-site technical support for end-users across global regions.
- Troubleshoot issues related to Microsoft Outlook, Wi-Fi, printers, networks, and MacBook systems.
- Handle customer queries with professionalism and clarity.
- Maintain documentation of issues and resolutions in a knowledge base.
- Participate in IT exercises like disaster recovery, quarterly maintenance, and hardware lifecycle governance.
- Coordinate with internal teams and vendors to ensure timely resolution.
- Represent IT during power-downs, office moves, and decommissioning projects.
Required Skills & Experience:
- 1.5 to 4 years of experience in technical support.
- Strong command of English (verbal and written) – must-have.
- Experience supporting international clients (US, UK, Australia).
- Hands-on expertise with Microsoft 365 troubleshooting.
- Familiarity with Mac OS support and related technical steps.
- Ability to manage high-severity issues and prioritize tasks effectively.
- Willingness to work night shifts and relocate if needed.
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