
Technical Support Consultant
5 hours ago
Customer Experience Specialist
We are seeking a skilled professional to resolve global client queries via phone, email, or chat. As a Customer Experience Specialist, you will ensure customer satisfaction and professionalism while providing technical support.
Key Responsibilities:
- Provide technical troubleshooting over the phone for clients worldwide.
- Handle basic technical assistance calls related to telecom, VoIP, networking, and communications.
Required Skills and Qualifications:
- Excellent verbal and written English communication skills.
- Good computer skills (MS Office, email, CRM tools).
- Ability to handle pressure and multitask effectively.
- Customer-focused with a problem-solving attitude.
Working Conditions:
- Willingness to work in night shifts and rotational shifts.
Essential Qualifications:
- Under Graduation / Graduation.
- Fresher or experienced candidate with BPO and Service industry experience preferred.
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