Luxury Club Operations Director

5 days ago


Pune, Maharashtra, India Spectra Hospitality Services | Leading Hotel Consultants Full time

At Spectra Hospitality Services, we are seeking a visionary Luxury Club Operations Director to spearhead the success of our prestigious private membership club in Pune.

With a competitive salary range of approximately 1.5 lac and performance-based incentives, this is an exceptional opportunity for a seasoned hospitality professional to lead our pre-opening project from inception to launch.

About Us:

Spectra Hospitality Services | Leading Hotel Consultants is proud to collaborate with esteemed club ownership on this high-end project.

The successful candidate will be responsible for overseeing all aspects of clubhouse operations, including staff recruitment, training, and policy development.

Key Responsibilities:

  • Pre-Opening Phase:
    • Collaborate with Spectra on operational planning, including staff recruitment, training, and policy development.
    • Assist with setup and testing of operating systems, such as point-of-sale systems, reservations, and inventory management.
    • Develop standard operating procedures (SOPs) for all clubhouse departments.
    • Support pre-opening marketing and membership recruitment efforts.
  • Post-Opening Responsibilities:
    • Oversee daily operations, ensuring efficiency and excellence in service delivery.
    • Implement and enforce SOPs to maintain elite standards.
    • Monitor operational performance and resolve issues proactively.

Member Experience:

  • Build strong relationships with members, ensuring personalized experiences.
  • Address member feedback to maintain high satisfaction levels and foster loyalty.
  • Develop events, programming, and offerings that resonate with members' interests.

Team Leadership:

  • Lead the recruitment, training, and development of a high-performing team.
  • Foster a culture of collaboration, professionalism, and service excellence.

Financial and Strategic Management:

  • Develop and oversee budgets, financial targets, and cost controls.
  • Track key performance metrics and report to ownership regularly.
  • Identify opportunities for revenue growth through memberships, events, and services.

Qualifications:

  • Bachelor's degree in Hospitality Management or related field preferred.
  • Minimum 5-7 years in luxury hospitality or private club management.
  • Prior experience in pre-opening leadership is highly desirable.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package.
  • Access to exclusive club amenities.


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