Customer Relationship Management Strategist

1 week ago


Mumbai, Maharashtra, India Capgemini Full time

Capgemini is seeking a seasoned Demand Management Lead to spearhead our CRM efforts.

Salary: $140,000 - $160,000 per year

Job Description:

We are looking for a highly skilled professional to develop and execute CRM strategies that drive customer engagement, lead generation, and business growth. As a Demand Management Lead at Capgemini, you will be responsible for collaborating with cross-functional teams to align CRM initiatives with overall marketing objectives.

You will manage and maintain the CRM platform, ensuring data accuracy, segmentation, and system integration. Additionally, you will analyze customer data, behavior, and insights to identify opportunities for personalization and tailored marketing campaigns.

The ideal candidate will have a strong analytical background, with the ability to interpret data, generate insights, and make data-driven decisions. They should also possess experience in analyzing customer journeys, customer lifecycle, and customer experience optimization.

Prioritizing tasks, meeting deadlines, and managing multiple initiatives simultaneously are essential skills for this role. Proficiency in CRM platforms (e.g., Salesforce) and marketing automation tools is highly desirable.

Required Skills and Qualifications:
  • Minimum 11-14 years of proven experience in CRM marketing, with a track record of successful CRM strategy development, demand generation, data management, and B2B marketing.
  • Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven decisions.
  • Familiarity with data management and segmentation techniques to support targeted marketing campaigns.
  • Experience in analyzing customer journeys, customer lifecycle, and customer experience optimization.
Benefits:

At Capgemini, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



  • Mumbai, Maharashtra, India chemmanur international holidays and resorts Full time

    Job OverviewWe are seeking a highly skilled Customer Relationship Management Strategist to join our team at Chemmanur International Holidays and Resorts. The ideal candidate will have extensive experience in handling customer relationships, escalation management, and process flow implementation.This role involves building strong customer relationships...


  • Mumbai, Maharashtra, India Axis Bank Full time

    Global Relationship StrategistThe Wholesale Banking Coverage Group (WBCG) focuses on doing business with customers such as the Government, Strategic, large and mid-corporates and the SMEs across industries like Infrastructure, Engineering, Chemicals, Oil and Gas, Metals, textiles etc.The team emphasizes on doing business with higher rated corporates with a...


  • Mumbai, Maharashtra, India ICICIDirect Full time

    Job SummaryAs a Senior Financial Services Relationship Strategist, you will be responsible for building and maintaining relationships with customers to provide tailored financial solutions. Your goal will be to increase customer satisfaction and drive revenue growth through strategic relationship management.About ICICIDirectICICIDirect is a leading financial...


  • Mumbai, Maharashtra, India Vshr Unnati LLP Full time

    Vshr Unnati LLP is seeking a highly skilled Customer Success Strategist to lead our customer-facing teams in delivering exceptional results.Job Description:We are looking for a seasoned professional with 5+ years of experience in customer success, solutions engineering, or a similar role. The ideal candidate will have a proven track record of driving...


  • Mumbai, Maharashtra, India EduFund Full time

    We are seeking an experienced Financial Relationship Strategist to build and maintain long-term relationships with high-net-worth individuals. This dynamic role offers a unique opportunity to provide personalized financial solutions tailored to the distinct needs of these clients.Key Responsibilities:To identify, acquire, and nurture new HNI clients by...

  • Customer Success Lead

    4 weeks ago


    Mumbai, Maharashtra, India Vshr Unnati LLP Full time

    Customer Success Lead - IT StrategistAt Vshr Unnati LLP, we are seeking a seasoned Customer Success Lead - IT Strategist to join our team. As a key member of our customer success organization, you will be responsible for leading our efforts to ensure customer satisfaction and success with our IT solutions.Key Responsibilities:Customer Onboarding: Lead...


  • Mumbai, Maharashtra, India GoComet Full time

    Company Overview: GoComet is a pioneering SaaS start-up that revolutionizes the logistics sector with AI-powered transportation visibility solutions.Job Summary: We are seeking an experienced Enterprise Relationship Strategist to build and maintain strong relationships with key clients, drive revenue growth, and deliver exceptional customer...


  • Mumbai, Maharashtra, India chemmanur international holidays and resorts Full time

    About Us:Chemmanur International Holidays and Resorts is a leading player in the hospitality industry, known for its exceptional customer service and commitment to excellence.Job Overview:We are seeking an experienced Customer Relationship Manager to join our team. This role will be responsible for building and maintaining strong relationships with our...


  • Mumbai, Maharashtra, India Edwizo Full time

    About EdwizoWe are a dynamic start-up based in Malad West, Mumbai, with a focus on delivering exceptional customer experiences. At Edwizo, we understand the importance of building strong relationships with our customers and strive to provide tailored solutions that meet their unique needs.Job DescriptionWe are seeking an experienced CRM Manager to join our...


  • Mumbai, Maharashtra, India Setu Full time

    Embark on a rewarding career as a Customer Solutions Strategist at Setu, where you'll thrive in a fast-paced environment and make a meaningful impact on financial inclusion. This is an exceptional opportunity to work with a pioneering company that's building infrastructure for digital commerce and financial services.About the RoleWe're seeking a seasoned...


  • Mumbai, Maharashtra, India Team Management Services Full time

    Job Title: Implementation StrategistSalary: $120,000 - $180,000 per yearCompany Overview:We are Team Management Services, a leading provider of enterprise software solutions. Our clients include top investment banks, broker dealers, asset managers, and custodians.Job Description:We are seeking an experienced Implementation Strategist to join our Professional...


  • Mumbai, Maharashtra, India Headway Development Management LLP Full time

    At Headway Development Management LLP in Mumbai, we are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our sales department, you will play a crucial role in managing customer relationships and dealing with rental enquiries from start to finish.The ideal candidate will have excellent communication and interpersonal...


  • Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Job Title: Product Management StrategistWe are seeking a highly skilled Product Management Strategist to join our team at Tata Consultancy Services.As a Product Management Strategist, you will be responsible for driving product development and innovation.Key Responsibilities:Benchmarking products with industry standards and identifying areas for...


  • Mumbai, Maharashtra, India Godrej & Boyce Mfg. Co. Ltd. Full time

    Godrej & Boyce Mfg. Co. Ltd. is a leading diversified conglomerate seeking an experienced Customer Experience Strategist to strengthen its digital ecosystem.The ideal candidate will lead initiatives that enhance the overall customer experience by understanding and mapping the customer journey, identifying critical touchpoints and pain points along the same,...


  • Mumbai, Maharashtra, India One Point Six Technologies Pvt Ltd Full time

    We are looking for a skilled Key Account Growth Strategist who can drive results and excel in maintaining customer relationships. The ideal candidate will have a strong analytical mindset, be able to learn and use new software quickly, and possess excellent communication skills.The Key Account Growth Strategist will be responsible for developing and managing...


  • Mumbai, Maharashtra, India SS Consultancy Services Full time

    Key Responsibilities:We are seeking a skilled Customer Relationship Manager to oversee the development and maintenance of strong customer relationships.As a Sales and Relationship Executive, you will be responsible for building and maintaining profitable relationships with key customers.Our ideal candidate will have excellent communication and negotiation...


  • Mumbai, Maharashtra, India Johnson Controls Full time

    Job Title: Marketing and Sales StrategistAbout Johnson Controls: As a leading provider of building solutions, Johnson Controls is committed to delivering innovative products and services that meet the evolving needs of our customers. We are seeking a highly skilled Marketing and Sales Strategist to join our team and drive business growth.Job Summary: The...


  • Mumbai, Maharashtra, India ITology Inventor Pvt Ltd Full time

    Job Title: Business Growth StrategistCompany Overview:ITology Inventor Pvt Ltd is a leading company in the industry, and we are looking for a talented Business Growth Strategist to join our team.Job Responsibilities:* Develop and execute business development strategies to grow the company's sales* Identify and qualify new sales leads* Generate and close...


  • Mumbai, Maharashtra, India Paradigm Realty Full time

    Paradigm Realty OpportunityWe are seeking a seasoned Customer Relationship Manager to join our team in Mumbai. This full-time, mid-level position offers the ideal candidate the chance to leverage their experience in customer relationship management to drive sales growth.The role involves utilizing CRM software for data analysis and reporting, as well as...


  • Mumbai, Maharashtra, India MM Management Consultant Full time

    About MM Management ConsultantWe are a leading management consulting firm dedicated to helping organizations achieve their goals through strategic process optimization.Job DescriptionJob Title: Digital Transformation StrategistLocation: Mumbai, IndiaJob Purpose:We are seeking an experienced Digital Transformation Strategist with a strong background in...