Operations Team Lead

1 day ago


Vellore, Tamil Nadu, India beBeeCustomerService Full time ₹ 7,50,000 - ₹ 11,00,000

As a seasoned leader, you will oversee daily operations and ensure high service levels. You will coach team members to drive process improvements that enhance customer satisfaction.

About the Role:
  • You will monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT).
  • Manage email and chat processes 24/7, providing regular feedback and conducting performance evaluations.
  • Handle escalated customer queries and resolve complex issues efficiently.
Key Responsibilities:
  • Analyze team performance reports and generate actionable insights for optimization.
  • Maintain shift schedules, ensure proper coverage, and manage attendance.
  • Ensure daily agent productivity targets are met.
  • Drive R&R and employee engagement through effective communication and collaboration.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Minimum 3 years in customer service, with at least 1 year in a leadership or supervisory role.
  • Familiarity with tools like Zendesk, Freshdesk, Intercom, or similar CRM/chat platforms.
  • Ability to handle pressure, multitask, and lead teams in a fast-paced environment.


  • Vellore, Tamil Nadu, India beBeeOperations Full time US$ 85,000 - US$ 1,23,000

    Job DescriptionWe are seeking a skilled and experienced Securities Operations Associate Manager to oversee various tasks ensuring quality and compliance in securities operations.Key Responsibilities:Manage a team of specialists to ensure quality and compliance in securities operations.Provide support for being a first point of contact for all delivery tasks...


  • Vellore, Tamil Nadu, India beBeeOperational Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Operations Leadership RoleThis leadership position focuses on managing a team of operations leads, ensuring customer satisfaction through effective project coordination and stakeholder management.

  • Team Lead

    4 weeks ago


    Vellore, Tamil Nadu, India Valkyrie People Consulting Full time

    Position: Team Lead – Remote Recruiter Location: Remote (Work from Home) Company: Valkyrie People Consulting Employment Type: Full-timeAbout Us:Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...


  • Vellore, Tamil Nadu, India beBeeCybersecurity Full time ₹ 1,50,00,000 - ₹ 2,25,00,000

    Security Operations Center LeadThe Security Operations Center (SOC) is the core of our organization's cyber defense. As the SOC Lead, you will be responsible for overseeing the daily operations, guiding analysts, and ensuring effective detection, response, and mitigation of cyber threats.This role involves managing security incidents, optimizing Security...


  • Vellore, Tamil Nadu, India beBeeProject Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Key ResponsibilitiesOversee technical vision and ensure high-quality delivery of enterprise applications in the capital markets domain.Liaise with stakeholders to align technical solutions with business requirements, regulatory expectations, and industry standards.Mentor teams in developing and supporting secure, scalable financial applications.Ensure...


  • Vellore, Tamil Nadu, India beBeeRevenue Full time US$ 80,000 - US$ 1,00,000

    Establishing a new medical billing team in the US requires an experienced professional with end-to-end knowledge of the revenue cycle, including medical billing, coding, prior authorization, denial management, and insurance verification. This role involves setting up processes, training staff, and ensuring compliant and high-quality delivery for clients.Key...


  • Vellore, Tamil Nadu, India beBeeFinancial Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Financial Operations LeaderA Financial Operations Leader of a manufacturing facility should oversee the plant's financial operations, encompassing financial planning, budgeting, accounting, internal controls, and compliance with local and international regulations and standards.Financial Planning & Analysis: Manage and oversee budgeting,...


  • Vellore, Tamil Nadu, India beBeeInsurance Full time

    Job Summary:Lead a team of Financial Advisors and drive business growth through effective recruitment, training, and motivation.Key Responsibilities:Develop and execute strategies to improve sales performance and achieve timely insurance product sales.Mentor and guide the team to enhance their understanding and selling capabilities of insurance...


  • Vellore, Tamil Nadu, India beBeeSoftware Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Software Engineering Team LeadKey Responsibilities:Oversee the development, testing and implementation of software solutions.Collaborate with cross-functional teams to ensure seamless project delivery.Mentor and guide junior team members in their professional growth.Foster a culture of innovation and continuous improvement within the...


  • Vellore, Tamil Nadu, India Wonder Worth Solutions Pvt Ltd Full time

    Job Summary We are looking for a highly skilled and dynamic L4-Chapter Leader Hardware Engineer to lead and mentor a team of engineers in developing maintaining and improving hardware systems and solutions As the Chapter Leader you will be responsible for managing the technical and developmental aspects of hardware engineering projects ensuring...