Chief Customer Advocate

1 day ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Customer Support Role

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We are seeking a Customer Support professional to join our team. As a key member of our support team, you will be responsible for providing top-notch service to our customers.

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  • Respond promptly and professionally to inquiries from learners and internal stakeholders through various communication channels.
  • Strive to achieve high levels of customer satisfaction by providing accurate, empathetic, and timely responses.
  • Gather and analyze information to understand the nature of inquiries, providing relevant solutions or recommendations.
  • Collaborate with cross-functional teams to address issues and streamline processes.
  • Monitor and meet performance metrics such as response time, resolution time, and customer satisfaction targets.
  • Identify recurring issues and proactively suggest improvements to enhance support processes or product features.
  • Stay updated with products, courses, and policies to offer informed and accurate responses.
  • Maintain detailed and organized records of learner interactions and resolutions.
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Requirements

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  • Bachelor's degree in any discipline.
  • Proven experience in customer service or escalation handling, preferably in a fast-paced environment.
  • Strong communication skills, both written and verbal, with the ability to build rapport with learners and stakeholders.
  • Proficiency with tools such as Freshdesk, Tableau, MS Office, and CRM systems.
  • Analytical mindset with the ability to interpret data and drive insights for informed decision-making.
  • High attention to detail, multitasking abilities, and strong organizational skills.
  • Self-motivated, proactive, and committed to delivering exceptional customer experiences.
  • Adaptability to changing priorities and deadlines.
  • Prior experience in the EdTech sector is a plus.

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