Cloud Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeCloud Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

At Palo Alto Networks, we're seeking a highly skilled Cloud Support Engineer to join our Global Customer Support team. This role is critical to our success and mission, enabling customer success by providing support to clients after they've purchased our products.

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  • This is an exciting opportunity for you to work firsthand with our valued customers, addressing their complex post-sales concerns and providing tailored support. You'll be responsible for troubleshooting and resolving technical issues, ensuring our customers receive the best possible experience.

You will collaborate with cross-functional teams, influencing the operability of Prisma Cloud and its integrations with other technologies. Additionally, you'll contribute to the development of technical documentation and knowledge base content, helping to improve operational efficiency.

The ideal candidate will have 8+ years of experience in a Technical Assistance Center (TAC) or direct support/consulting roles with customers. Expertise in Cloud Platforms (AWS, Azure, or GCP), Linux, and API troubleshooting is essential. Strong communication and problem-solving skills are also required.

We offer a dynamic and collaborative environment, where you can grow and develop your skills. If you're passionate about delivering exceptional customer service and want to make a meaningful impact, we encourage you to apply.

Responsibilities:

  • Provide technical services around Prisma Cloud technologies, including troubleshooting and best practices observations for Cloud platforms
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Perform fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base to assist customers and improve operational efficiency
  • Collaborate with the Engineering team to influence the operability of Prisma Cloud and its integrations with other technologies

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 8+ years of experience in a Technical Assistance Center (TAC) or direct support/consulting roles with customers
  • Expertise in Cloud Platforms (AWS, Azure, or GCP)
  • Linux and API troubleshooting skills
  • Strong communication and problem-solving skills

We offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and collaborative work environment

Please note:

  • All applications will be reviewed confidentially
  • We are an equal opportunities employer and welcome applications from diverse candidates

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