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Cloud Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 10,40,000 - ₹ 16,64,000

We are seeking an experienced technical support specialist to deliver comprehensive support and integrations to our clients.

Key Responsibilities:
  • Provide daily technical support and quality assurance to diverse customers, ensuring high customer satisfaction.
  • Develop, design, and support integrations between cloud services, including REST/SOAP services and file uploads.
  • Extract and manage data using business intelligence tools and analytics.
  • Develop customizations using cloud-based development platforms, including visual builder services and application development frameworks.
  • Provide technical support for cloud modules, integrations, and customizations utilizing cloud services.
  • Document and analyze business requirements related to IT incidents and change requests.
  • Create and manage technical specifications and software documentation.
  • Contribute to optimizing business processes through negotiation, consensus-building, and effective communication.
  • Ensure project initiatives adhere to defined planning, scheduling, and management processes.
  • Effectively manage change deliveries, meet business expectations, and achieve internal customer satisfaction.
  • Conduct analysis, design, testing, implementation, and post-implementation support, following prescribed software design lifecycle and documentation methodologies.
  • Directly liaise with clients to manage the design, prioritization, and completion of change requests.
  • Assist in onboarding clients into support following cloud implementations or migrations from competitors.
  • Identify persistent issues and coordinate with stakeholders to implement permanent solutions.
  • Support quarterly releases, including impact assessments, testing, and defect resolutions.
Required Qualifications:
  • Minimum of 7 years experience as a technical support analyst or a similar role.
  • Extensive experience with cloud-based services and applications.
  • Proven track record delivering integrations and customizations using cloud services.
  • Strong expertise in cloud platform products, including APIs, microservices, and serverless computing.
  • Demonstrated proficiency building integrations via REST/SOAP services and file management.
  • Comprehensive knowledge of financial and procurement interface tables.
  • Hands-on experience with XSLT transformations, Web Services, and data migration techniques.
  • Strong reporting skills utilizing business intelligence tools and analytics.
  • Proficiency in SQL, development of custom jobs, and exposure via cloud-based services.
  • Hands-on experience developing, testing, and supporting integrations, web services, and cloud-based applications.
  • Strong ability to convert business requirements into effective technical solutions.
  • Familiarity with ITIL processes.
  • Exceptional troubleshooting, analytical, and learning capabilities to support complex customizations.
  • Excellent written and verbal communication skills, with experience using defect tracking systems for reporting and KPI monitoring.
Benefits:
  • Opportunity to work with cutting-edge technology and innovative cloud-based solutions.
  • Collaborative and dynamic work environment with opportunities for growth and professional development.
  • Competitive compensation and benefits package.