Cloud Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 6,00,000 - ₹ 8,00,000
Business Operations Specialist Role

Overview

We are seeking a detail-oriented Business Operations Specialist to support application workloads across multi-cloud environments. This role involves monitoring systems, handling incidents, managing tickets, and ensuring smooth communication with internal teams and external vendors.

Key Responsibilities:
  • Monitoring and supporting SaaS applications (Level 1 support)
  • Tracking and resolving alerts from application, network, and infrastructure monitoring dashboards
  • Working through issues and service requests from a ticketing system
  • Assisting in basic troubleshooting of production environments
  • Managing communications via email and phone with internal teams, third-party vendors, and financial institutions
  • Following and updating Standard Operating Procedures (SOPs)
Required Skills and Qualifications:
  • Strong written and verbal communication skills (essential for working with US-based teams)
  • Some experience in application support (cloud or on-premises)
  • Ability to perform basic troubleshooting of production issues
Preferred Qualifications:
  • Experience in the Banking or FinTech industry
  • Familiarity with observability tools like Dynatrace, SolarWinds, or GCP monitoring solutions

Looking forward to discussing this opportunity with you, please feel free to share your resume to continue our conversation.

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