Technical Consultant for Business and Infrastructure
4 days ago
About the Role:
Suitable for a dynamic professional seeking to contribute to Swift's business, technical, and infrastructure consultancy services. As a Financial Services Industry Consultant, you will provide crucial support and deliver top-notch technical consulting services. In this role, you will help clients adapt to product and context changes, enhance operational efficiency, reduce costs, and mitigate risks.
Key Responsibilities:
- Manage a variety of projects and engage directly with customers and internal teams.
- Deliver technical and operational training on Swift's products and solutions to customers.
- Participate in projects of varying complexities and ensure effectiveness in meeting customer needs.
- Manage project risks and escalate issues to management when appropriate.
- Assist customers in their technical readiness and solution onboardings.
- Ensure Care services deliveries for assigned customers in light of Swift's operational roadmap and customer initiatives.
- Participate in Continuous Improvement initiatives to enhance customer experience.
Requirements:
- Professional background or education in Computer Science or IT related fields.
- 1-5 years of relevant experience in technical support and/or operations, preferably in banking and payments businesses.
- Fluent in English and preferably in Japanese, with any other language spoken across Asia Pacific being a plus.
- Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutions.
- Proven ability to contribute in a diverse, multi-cultural, multi-country team environment.
- Ability to contribute within a team environment and deliver under pressure.
- High attention to details, strong analytical, and problem-solving skills.
- Technical skillsets on operating systems, servers, and networking.
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