Technical Consultant

6 days ago


Mumbai, Maharashtra, India Swift Full time

About the Role

Skyrocket your career with Swift, a dynamic and innovative company that offers a wide range of business, technical, and infrastructure consultancy services. As a Financial Services Industry Consultant, you will navigate complex business and technical environments, providing crucial support and delivering top-notch technical consulting services.

You will help our clients adapt to product and context changes, enhance operational efficiency, reduce costs, and mitigate risks. This position is an excellent opportunity for personal growth, allowing you to develop a deep understanding of industry challenges and innovative solutions.

Key Responsibilities

  • Deliver technical and operational training on Swift's products and solutions to our customers
  • Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate
  • Assist the customer in their technical readiness or solution onboardings, solving potential issues they face during projects when those fall within one's area of expertise and within the scope of the project
  • Ensure Care services deliveries for assigned customers (update management, operational checks, etc.) in light of Swift's operational roadmap and customer's initiatives
  • Participate in Continuous Improvement initiatives to enhance customer experience

Requirements

  • Professional background/education: bachelor's degree or above in Computer Science or IT related fields, or equivalent experience
  • 1-5 years relevant experience within the area of technical support and/or operations preferably in banking and payments businesses
  • Fluent in English and preferably in Japanese as well; any other language spoken across Asia Pacific is a plus
  • Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutions
  • Proven ability to contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently

What We Offer

We put you in control of your career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself



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