
Advanced Voice Solutions Specialist
2 days ago
Job Position: Advanced Voice Solution Developer
Experience: -6+ to 10+ Years
Key Responsibilities
- Design and implement advanced voice solutions using Amazon Connect
- Develop scalable and secure contact centre systems integrating with AWS services like Lambda Lex Dynamo DB and S3
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
- Contribute to code reviews technical documentation and unit testing
- Participate in designing reliable and efficient voice and chat solutions
- Troubleshoot and optimize performance issues across contact centre systems
- Support DevOps practices including CICD automation and deployment pipelines
Required Skills
- Proficiency in Amazon Connect contact flows and call routing logic
- Strong hands-on experience with AWS Lambda or Python Cloud Watch and Dynamo DB
- Solid understanding of telephony concepts SIP and call queues
- Good debugging problem solving and analytical skills
- Familiarity with Agile software development and ticketing tools Jira Confluence
- Knowledge of REST APIs JSON and secure authentication methods OAuth JWT
Preferred Skills
- AWS Certification Developer Associate or equivalent
- Experience with Salesforce Zen desk or ServiceNow integrations
- Exposure to Chabot voice assistants or conversational AI frameworks
- Experience with infrastructure as code tools like Terraform or AWS CDK
- Familiarity with real time reporting analytics or dashboard tools
- Experience working in multiregional cloud environments for high availability
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