Advanced Technology Solutions Specialist

1 day ago

Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

Your role at our organization involves providing exceptional technical support to clients by proactively identifying and resolving complex technical incidents and problems.

Through proactive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this position will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Advanced Technology Solutions Specialist is responsible for managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.

This position utilizes considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Advanced Technology Solutions Specialist focuses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and/or Collaboration and may also contribute to/support on project work as and when required.

Required Skills and Qualifications
  • Bachelor's degree with 5-8 years of overall related Systems Administration experience
  • 5-8 years' experience with SCCM, patch management, software deployment
  • 5-8 years in an Operations Support role for an Enterprise larger than 1500 desktops, 300 servers
  • In-depth experience with scripting to include, but not limited to, Windows PowerShell
  • Knowledge of Packaging and Sequencing
  • Practical, hands-on experience and demonstrable technical competence with administrative and operational tools
  • Knowledge of server and client application administration
  • Experience with other MS System Centre applications desirable
  • Windows system internals, network design principles, and routing knowledge
  • Highly motivated and have the ability to work in a highly demanding, challenging and fast-moving work environment
  • Ability to work well under pressure and with an eye for detail
  • Ability to work to tight deadlines and manage your own time
Benefits

This position offers excellent career growth opportunities, competitive salary, and comprehensive benefits package.

Others

The Advanced Technology Solutions Specialist is responsible for continuously evolving and innovating the end-user computing environment while aligning with business strategies.

The position requires strong communication skills and the ability to work with various stakeholders including executives, individual users, and cross-functional teams.

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