Help Desk Specialist

9 hours ago


Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 40,00,000
Job Summary

This role is ideal for individuals with strong communication skills who can handle customer interactions confidently and professionally.

  • Key Responsibilities:
  • • Respond to customer inquiries promptly and courteously via phone, email, or intercom.
  • • Follow established procedures to resolve issues or escalate them to the appropriate team.
  • • Utilize company resources efficiently while maintaining professional communication standards.
  • • Provide support to team leads by handling routine tasks during their absence after thorough training.
  • • Report operational challenges or service concerns to supervisors in a clear and timely manner.

Requirements:

  • Excellent verbal and written communication skills (English and Hindi preferred).
  • Basic knowledge of customer service processes and telephone etiquette.
  • Ability to remain calm, attentive, and professional under pressure.
  • Computer literacy with basic IT knowledge.
  • Minimum educational qualification: 12th Pass or Graduate.


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