
Senior Help Desk Specialist
2 days ago
We are seeking a highly skilled and experienced Zendesk Administrator to join our team.
Key Responsibilities:- Provide operational support and manage the administrative functions of our Zendesk instance.
- Identify, install, configure, and maintain applications within Zendesk to meet business needs.
- Collaborate with teams to design and implement specific workflow configurations.
- Review and optimize triggers, automations, views, and macros to ensure they are up-to-date and effective.
- Evaluate workflows to ensure they capture relevant analytics and provide actionable insights.
- Analyze audit logs to troubleshoot issues and resolve bugs.
- Develop and maintain reports and dashboards to inform business decisions.
- Define and enforce agent roles based on business requirements.
- Audit agent permissions to ensure access is appropriate.
- Maintain data integrity within Zendesk.
Requirements:
- Minimum 3 years of experience as a Zendesk System Administrator.
- Proficiency in Zendesk Suite apps (Talk, Chat, and Sell) is an asset.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work independently with minimal supervision.
- Capacity to thrive in a fast-paced environment.
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