Customer Support Specialist

4 days ago

Jodhpur, Rajasthan, India beBeeCustomer Full time ₹ 45,92,000 - ₹ 59,92,000

Job Overview

We are seeking a highly motivated and customer-focused professional to fill this role.

Key Responsibilities

  • This position will be the primary contact for clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve client complaints efficiently while ensuring a positive experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated on industry knowledge to assist clients effectively.

Qualifications

  • Bachelor's degree or equivalent experience is preferred.
  • 1–3 years of experience in customer-facing roles (US client experience preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and productivity software.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.

The ideal candidate will possess excellent communication skills, multitasking abilities, and prior experience in customer-facing roles.

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