
Customer Service Specialist
2 days ago
The role involves handling customer inquiries and resolving issues via voice calls in a fast-paced environment.
Responsibilities:
- Provide timely and professional responses to customer inquiries.
- Make product recommendations and offer support as needed.
- Work collaboratively with the team to achieve sales targets and enhance customer satisfaction.
- Maintain accurate records of customer interactions and update the CRM system accordingly.
Qualifications:
- Graduate or undergraduate degree from a recognized institution.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and meet deadlines.
- Basic computer skills and knowledge of CRM software.
Preferred Skills:
- Experience working in a customer-facing role.
- Familiarity with e-commerce platforms and products.
- Knowledge of sales techniques and strategies.
Benefits:
- Competitive salary package.
- Opportunity for career advancement and skill development.
- Equal opportunities employer welcoming diverse candidates.
Submit your resume and a cover letter explaining why you are suitable for this role.
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