
Customer Service Liaison
5 days ago
Job Opportunity:
We are seeking a talented and dedicated Customer Service Liaison to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences through prompt and professional communication.
The ideal candidate will possess strong problem-solving skills, the ability to work effectively in a fast-paced environment, and a passion for providing top-notch customer service.
To succeed in this role, you should have:
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks efficiently
- Proficiency in Microsoft Office Suite
- Familiarity with customer relationship management (CRM) software
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Collaborate with cross-functional teams to resolve customer issues
- Develop and implement processes to improve customer satisfaction
Requirements:
- High school diploma or equivalent required; degree in related field preferred
- At least 1 year of experience in customer-facing role
- Fluency in English and Malayalam
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