
Customer Service Representative
9 hours ago
Customer Experience Specialist - Affordable Housing Project
We are seeking a skilled Customer Experience Specialist to join our team and contribute to the success of our affordable housing project in Ghaziabad, Uttar Pradesh, India.
Job Description:The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues efficiently. They will maintain a high level of customer satisfaction by demonstrating empathy, professionalism, and a customer-centric approach.
Responsibilities include collaborating with the sales team, utilizing CRM software to track customer interactions, and analyzing data to identify patterns and trends.
Qualifications:
• Bachelor's degree in a relevant field or equivalent experience.
• Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
• Proficiency in using CRM software and tools.
• Analytical mindset with the ability to analyze customer data and generate insights.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational and problem-solving skills.
Work Timings :
Monday to Saturday, 9:30 am to 6:30 pm.
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