Customer Care Specialist

3 days ago


Jodhpur, Rajasthan, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team.

Job Summary:

The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and processing orders in a timely and efficient manner.

Main Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Resolve customer complaints and issues promptly and fairly.
  • Process and manage customer orders through various e-commerce platforms.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to ensure seamless order fulfillment and delivery.
  • Provide feedback to improve customer service processes and procedures.
  • Ensure high levels of customer satisfaction and build long-term relationships.

Requirements:

  • Minimum 1 year of experience in customer-facing roles, preferably in e-commerce.
  • Familiarity with e-commerce platforms, such as Shopify, is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving ability and customer-centric approach.
  • Basic computer knowledge and proficiency in MS Office.
  • Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications:

  • Diploma or degree in any field.
  • Additional training in customer service or sales is an asset.


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