Customer Engagement Specialist

1 day ago

Jodhpur, Rajasthan, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 30,00,000
Job Title: Customer Engagement SpecialistWe are seeking a proactive customer engagement specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders and addressing account issues.This position requires advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, problem-solving ability, experience in customer service, strong communication and negotiation skills, proficiency with CRM systems like Salesforce and experience in Zendesk.Responsibilities include:
  • Contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Processing orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinating account suspensions for non-response as needed, ensuring proper documentation.
  • Maintaining detailed records of follow-ups and interactions.
  • Generating reports on number of follow-ups conducted, conversion rates from trials to purchases, and accounts suspended due to non-response.
This is an exciting opportunity to join our team and contribute to our goal of delivering exceptional customer experiences.The ideal candidate will possess excellent communication and interpersonal skills, be highly organized and detail-oriented, and have the ability to work effectively in a fast-paced environment.Our company fosters a progressive culture, creativity and a flexible work environment. We use cutting-edge technologies to stay ahead of the curve and value diversity in all aspects.

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