
Chief Customer Ambassador
2 days ago
We are looking for a skilled and dedicated Customer Service Representative to join our team.
- This is a full-time, hybrid role that involves handling customer queries, issues, and concerns over phone, email, WhatsApp, and social media.
- The ideal candidate will be able to convert customer inquiries into orders and promote sales through various marketplaces like Amazon and Nykaa.
- You will partner with new restaurants, event management companies, retailers, and corporate gifting clients to drive business growth.
Key Responsibilities:
- Manage customer queries in English and Hindi languages.
- Communicate efficiently with premium customers and resolve their issues promptly.
- Understand the tableware and home décor category quickly.
- Help customers with technical and billing-related queries.
- Coordinate with other teams to ensure seamless customer service.
Requirements:
- Excellent communication and negotiation skills.
- Good work ethics and a calm attitude.
- Ability to manage escalations and customer queries efficiently.
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