Product Support Operations Consultant
3 weeks ago
About the Role
Caterpillar's Asia Pacific Distribution Division (APD) team is seeking a Product Support Operations Consultant in Japan, India, or Singapore. As a key liaison among dealers, customers, and other Caterpillar personnel, you will collaborate with dealers to build service capability, drive process improvement, and execute action plans in alignment with the Service Excellence Program (SEP) and our Services Growth strategy.
Your Responsibilities
• Provide consultancy that drives operational advancement to improve dealer profitability and increase Sales to Users (STU)
• Lead specific improvement projects to develop right-sized product support performance capability & capacity in service operations
• Assist dealers with operational excellence through Root Cause Corrective Actions
• Champion and implement digital technology to support technician efficiency in alignment with Dealers digital service strategy
• Engage Dealers to deliver sustainable improvement through the lens of the Service Excellence Program
Requirements
• Strong interpersonal and influence skills to influence senior leadership, lead change internally with dealer personnel and customers
• Ability to work both independently and as part of a team
• Project Management skills to set strategy, lead projects independently, and work on larger scale with more complex assignments
• Business Acumen based on established dealer network/relationships and operational credibility based on past interactions
• Leadership skills to provide direction and coaching to consultants & field representatives
What You Will Achieve
By working with Caterpillar, you will contribute to building a better world, so we can all enjoy living in it. You will be part of a global team who cares not just about the work we do – but also about each other. Together, we are making progress and innovation happen, with our customers, where we work and live.
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