Senior Production Support Specialist

4 weeks ago


Bengaluru, Karnataka, India RiskInsight Consulting Pvt Ltd Full time
Technical Support Role Overview

At RiskInsight Consulting Pvt Ltd, we are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing Level 2 technical support, monitoring and triaging alerts, and resolving production errors. Key skills required include proficiency in Linux, microservices, and scripting languages such as Python and Bash. Experience in ITIL processes and knowledge of Postgres database is also desirable.

Key Responsibilities
  1. Monitor and triage alerts for services and platforms, providing Level 2 technical support
  2. Perform root cause analysis and resolve technical issues in supported applications
  3. Review and interpret logs, identifying patterns and querying and analyzing data
  4. Develop and maintain documentation for L2 support and DevOps processes
  5. Engage with customers and end users to resolve day-to-day support issues

Requirements
  • 3-5 years of experience in application support
  • Experience as a production support engineer or in a similar role
  • Knowledge of ITIL processes, including Incident Management, Problem Management, and Change Management
  • Primary skills: Linux, microservices, Harness (CI/CD), Github, Jira, SumoLogic
  • Secondary skills: AWS, Apigee, Prometheus, Pager Duty

Technical Skills
  • Operating Systems: Linux
  • Cloud Platforms: AWS (preferred), Azure, GCP
  • CI/CD: Harness
  • Version Control: Git
  • Monitoring and Logging: SumoLogic, Prometheus
  • Databases: Postgres or similar
  • Scripting: Proficiency in scripting languages (Python, Bash)


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