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Strategic Product Support Operations Specialist

1 month ago

Bengaluru, Karnataka, India Caterpillar Full time

About the Role

Caterpillar's Asia Pacific Distribution Division (APD) is seeking a Product Support Operations Consultant to collaborate with Dealers to increase parts & service sales, service profitability, customer satisfaction & safety. This role will involve acting as a consultant to Dealers to elevate their service capabilities and drive operational advancement.

Key Responsibilities

  • Develop and execute action plans with Dealers to improve service operations and increase Sales to Users (STU).
  • Lead improvement projects to drive operational excellence and process improvement.
  • Collaborate with Dealers to develop and execute Dealer Service Strategies that align with Caterpillar's Services Growth Strategy.
  • Provide coaching and guidance to District PSORs.
  • Champion and implement digital technology to support technician efficiency.

What You Will Need

  • Strong interpersonal and influence skills to influence senior leadership and lead change.
  • Ability to work independently and as part of a team.
  • Project management skills to set strategy and lead projects.
  • Business acumen and commercial principles.
  • Leadership skills to provide direction and coaching to consultants & field representatives.