"Technical Product Support Specialist"
4 weeks ago
Customer Engagement Solutions at Acqueon
At Acqueon, we empower customer-centric brands to deliver exceptional customer experiences through our conversational engagement software. As a Product Support Engineer, you will play a vital role in ensuring our clients achieve their goals.
Key Responsibilities:
- Implement, configure, and test our software in customer environments.
- Interface with end-users to assess current processes and gather requirements.
- Provide technical support and consulting services to clients.
- Collaborate with cross-functional teams to resolve technical issues.
Requirements:
- 5+ years of experience as a product support engineer.
- Strong technical skills, including omni-channel communication technologies and contact center software suites.
- Excellent communication and problem-solving skills.
- Windows operating systems, MS SQL, IIS, log analysis, and troubleshooting experience.
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