"Technical Product Support Specialist"

4 weeks ago


Bengaluru, Karnataka, India Acqueon Full time

Customer Engagement Solutions at Acqueon

At Acqueon, we empower customer-centric brands to deliver exceptional customer experiences through our conversational engagement software. As a Product Support Engineer, you will play a vital role in ensuring our clients achieve their goals.

Key Responsibilities:

  • Implement, configure, and test our software in customer environments.
  • Interface with end-users to assess current processes and gather requirements.
  • Provide technical support and consulting services to clients.
  • Collaborate with cross-functional teams to resolve technical issues.

Requirements:

  • 5+ years of experience as a product support engineer.
  • Strong technical skills, including omni-channel communication technologies and contact center software suites.
  • Excellent communication and problem-solving skills.
  • Windows operating systems, MS SQL, IIS, log analysis, and troubleshooting experience.


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