Regional Operations Manager

2 days ago


Dombivli, Maharashtra, India beBeeOperational Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview

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This role involves leading and managing operations within a specific region.

We are seeking an experienced professional to drive operational efficiency through process improvements, cost control, and workforce planning.

The successful candidate will be responsible for ensuring consistent service delivery by optimizing routing, task allocation, and resource availability.

Key Responsibilities

  • Own the operational metrics and service delivery standards across a defined cluster.
  • Lead and manage team members to ensure smooth daily operations.
  • Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed.
  • Manage on-ground escalations and ensure timely resolution of customer issues.
  • Drive operational efficiency through process improvements, cost control, and workforce planning.
  • Continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement.
  • Take initiative and proactive steps to improve service quality.

Requirements

  • More than 1 year of experience in a relevant field.


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